1. Introduction
PMAM360 ("we," "our," or "us") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our patient management and appointment scheduling platform.
By using PMAM360, you agree to the collection and use of information in accordance with this policy. We comply with applicable data protection laws, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 of India.
2. Information We Collect
We collect information to provide and improve our services. This includes:
- Personal Information: Name, email address, phone number, and professional details provided during registration or profile setup.
- Patient Data: Medical history, appointment records, treatment notes, and billing information entered into the system by authorized healthcare providers.
- Usage Data: IP address, browser type, device information, pages visited, and feature interactions to improve platform performance.
- Communications: Records of messages, inquiries, and support requests submitted through our contact channels.
3. How We Use Your Information
We use the collected information for the following purposes:
- To operate, maintain, and improve the PMAM360 platform.
- To facilitate appointment scheduling, reminders, and patient-provider communication.
- To process billing and payment transactions.
- To provide customer support and respond to inquiries.
- To send service-related notifications, updates, and marketing communications (with consent).
- To detect, prevent, and address technical issues or security breaches.
- To comply with legal obligations and regulatory requirements.
4. Data Security
We implement industry-standard security measures to protect your data:
- Encryption: All data transmitted between your device and our servers is encrypted using TLS 1.3. Data at rest is encrypted using AES-256.
- Access Controls: Role-based access ensures that only authorized personnel can view sensitive information.
- Regular Audits: Our systems undergo periodic security assessments and vulnerability scans.
- Backups: Data is backed up regularly to prevent loss in the event of system failure.
5. Data Retention
We retain your information for as long as your account is active or as necessary to provide services. Patient records are retained in accordance with applicable healthcare regulations. When data is no longer required, it is securely deleted or anonymized.
6. Sharing of Information
We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:
- With service providers who assist in operating our platform (e.g., cloud hosting, SMS/email delivery) under strict data processing agreements.
- When required by law, court order, or government regulation.
- To protect the rights, property, or safety of PMAM360, our users, or the public.
- With your explicit consent or at your direction.
7. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your data, subject to legal retention requirements.
- Restriction: Request restriction of processing in certain circumstances.
- Portability: Request transfer of your data to another service provider.
- Withdrawal of Consent: Withdraw consent at any time where we rely on consent to process your data.
To exercise any of these rights, please contact us at hello@pmam360.com.
8. Cookies
PMAM360 uses cookies and similar tracking technologies to enhance user experience, analyze usage patterns, and maintain session state. You can control cookie preferences through your browser settings. Essential cookies required for platform functionality cannot be disabled.
9. Third-Party Links
Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify users of material changes via email or through a notice on our platform. Continued use of PMAM360 after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please reach out to us: